A brilliant, dynamic, enthusiastic, hard-working and likeable Manager will be pivotal to the future of the PF Counselling Service!

We are looking for someone who cannot only keep all aspects of the service running smoothly like a well-oiled machine, but who can also help us to develop, improve and grow over the next few years.

The role focuses on managing the office systems and overall administration which enables around 150 clients to meet with over 60 voluntary counsellors for individual counselling sessions each week.  This involves all you might imagine, and more - diaries and room allocations, client and counsellor record keeping, managing the money that clients give in donations or as payment for 'Fast Track' sessions, dealing with enquiries and applications for counselling, setting up appointments for new clients, and recording progress and evaluations. 

But you are not alone!  As well as a full-time paid Administrative Assistant, we make good use of a small team of volunteer receptionists, most of whom do one or two 3-hour sessions a week and provide the reception cover until 9.00pm.  It will part of your role to manage this team, including building and maintaining it through recruitment and training.

Of course, the Director and Board need management statistics and financial accounts on a regular basis, and it will be your job to present these in a clear and timely manner.  However, the actual book-keeping is done by an experienced senior volunteer, so it will be a matter of managing this resource rather than actually doing the books. Likewise, the IT systems need to be kept up-to-date and working smoothly, including the client management database and other office software, a small network or four machines, telephones, internet etc.  The more 'in house' skills we have to help maintain this the better, but this can also be 'bought in'.

Our premises within the Eric Liddell Centre require the usual level of care for cleanliness and health and safety, but we also strive hard to make them welcoming and conducive to the purpose for which they are being used.  This can be difficult at times in a busy and active community centre and it is because of this, and the pressure to grow the service, that we are actively looking for new premises to move to.

Finally, it has been the Director's passion over the past two years to grow and develop the service.  She is looking forward to working closely with the new Manager to find new and exciting ways to improve services, raise funds, get more done and do it better!

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